Gen-AI Developer Classroom notes 19/Apr/2026

Customer Support Tickets and grievance

• Cases:

  1. Known issue and Known Resolution
  2. New Issue, Classify and Notify to right team
  3. Serious Issues , Notifying superiors

• Domain Options:

  • Telecom
  • E-Commerce
  • Banking
  • Health Care
  • Hospitality
  • Insurance
  • App Based
  • Highway Tolls

• Minimum Viable Product:

  • User should have some web interface where he enters his concern
  • Agent should respond and guide the user
  • Notification channel (Email, Slack)

Things to learn

• Workflows will have pause and resume
• Human in the loop
• Sub graphs
• Supervisor
• langgraph-client (calling langgraph)
• Exposing Langgraph as REST API

Research areas

• Pick a domain where it is easy to get data
• Design a graph supporting all the three workflows

Rough Architecture

Questions

• Where are customer support queries and responses stored in enterprise and how is it organized.