Problem statement
- Acme Airline (A ficticious airlines) wants a customer support bot that handles
- FAQs
- Real-time Flight Status
- Booking Changes/Cancellations
- Loyalty program (“AcmeMiles”)
- Complaints + Compensation
- Strict safety/Complaince
- For now lets look at two areas
- FAQs
- Complaints
- Lets look at three possible solutions
- Prompting
- RAG
- Fine-Tuning
Prompting
- In this approach we create prompt templates.
-
In prompts we add instructions
-
This can respond from only trained or publically available information
RAG
Fine-Tuning
- ACME Airline have a special tone as a brand
- Empathy , Soft Tone
- Fine Tuning is all about adjusting weights of existing model.
- On a broader Note we have 2 major models
- Full Fine Tuning
- PEFT (Parameter Efficient Fine Tuning)
